Privacy Policy

On The Spot Mobile Mechanics (“we,” “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact us, or use our mobile automotive services.

1. How We Collect Your Personal Information

You may visit our website without providing personal information. However, we may collect personal information through:

Website forms: Our contact and quote request form, and online appointment booking.
Phone, text, and email: When you call, message, or email us.
In-person interactions: When our technicians serve you at your home, workplace, or roadside location.
Rewards program: When you enroll in or use OTSM Rewards.
Cookies and similar technologies: When you browse our website. You can manage cookies through your browser settings.

2. What Personal Information We Collect

Depending on your interactions with us, we may collect the following types of personal information:

Contact information: Your name, phone number, email address and service address.
Vehicle information: Your vehicle’s make, model, year, VIN, licence plate number and description of any issues or requested repairs.
Service information: Appointment details, service history, estimates, invoices and communications relating to your vehicle.
Payment information: Information needed to process payments and maintain transaction records. Payment card details may be processed by third-party payment providers.
Rewards information: Your OTSM Rewards account details and activity, including Stars earned or redeemed.
Website information: Your IP address, browser and device information, pages visited and other usage data collected through our website or applicable tracking technologies.
Other information: Any additional information you voluntarily provide when communicating with us or requesting our services.

We limit the personal information we collect to what is reasonably necessary for the purposes described in this policy or as otherwise permitted or required by law.

3. How We Use Your Personal Information

We may use your personal information to:

Respond to inquiries and provide quotes or estimates.
Schedule appointments and coordinate technician dispatch to your service location.
Inspect, diagnose, maintain and repair your vehicle.
Communicate with you about appointments, service progress, estimates, invoices and follow-up service.
Process payments and maintain business, service and accounting records.
Administer your OTSM Rewards account and track rewards activity.
Send service reminders and other relevant service-related communications.
Send promotional offers and marketing communications where we have the required consent or other lawful basis.
Operate, maintain and improve our website, services and customer experience.
Protect against fraud, address disputes, enforce our rights and meet applicable legal obligations.

We will not use your personal information for unrelated purposes without obtaining consent where required by law.

4. How, Why, and What Personal Information We Share with Third Parties

We do not sell your personal information. We may disclose personal information in the following circumstances:

Service providers: We may share relevant information with providers that support our website hosting, appointment booking, payment processing, rewards administration, analytics and customer communications.
Service delivery: We may make relevant information available to authorized personnel or service partners involved in providing or coordinating your requested services.
Legal requirements: We may disclose information when required or authorized by law, regulation, court order or other lawful process.
Protection of rights: We may disclose information when reasonably necessary to investigate fraud, address security issues, resolve disputes or protect our rights, customers or property.
Business transactions: If we undergo a merger, sale or other business reorganization, personal information may be handled as part of that transaction, subject to applicable privacy requirements.

5. SMS Communications and Privacy

If you provide your phone number, we may use it to contact you about inquiries, estimates, appointments, technician dispatch, service updates and other matters related to your requested services.

We may also send promotional text messages where we have obtained the consent required by applicable law. Learn more about our SMS Terms & Conditions.

6. Disclosure of Information

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

7. Changes to These Terms

We reserve the right to update these SMS Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date.

8. Contact Us

For questions about this policy or to update or delete your information, call (236) 476-3477 or email info@onthespotmobilemechanics.com